Overview of definitions.
| Concept | Explanation |
| YourAudio | YourAudio.eu, the user of these general terms and conditions, hereinafter referred to as YourAudio. |
| Agreement | An agreement between YourAudio and a Customer regarding one or more products and/or services provided by YourAudio. |
| Conditions | These General Terms and Conditions of which YourAudio is the user. |
| Customer | The natural or legal person who has concluded an Agreement with YourAudio. |
| Consumer | The Customer who is a natural person and who does not act in the exercise of a profession or business and who enters into a distance contract with YourAudio. |
| Products | Items such as audio equipment and other products offered on the Website. |
| Services | Custom products offered by YourAudio. |
| Distance contract | An agreement in which, within the framework of a system organized by YourAudio for the distance sale of products, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement. |
| Website | The website www.YourAudio.eu |
| Online store | The Webshop active on the Website. |
| Reflection period | The period within which the Consumer can exercise his right of withdrawal. |
| Right of withdrawal | The option for the Consumer to cancel the distance contract within the cooling-off period. |
| Duration transaction | A distance contract relating to a series of products, the delivery and/or purchase obligation of which is spread over time. |
| Sustainable data carrier | Any means that enables the Customer or entrepreneur to store information addressed to him personally in a manner that allows future consultation and unchanged reproduction of the stored information. |
| Article 1. Applicability |
| 1.1 | All offers, orders and agreements from YourAudio apply to the exclusion of any other general terms and conditions of these Terms and Conditions. Accepting an offer or placing an order means that the Customer accepts the applicability of these Terms and Conditions and accepts that they form part of the concluded purchase agreement. |
| 1.2 | The provisions of these Terms and Conditions can only be deviated from in writing, in which case the other provisions will remain in full force. |
| 1.3 | All rights and claims, as stipulated in these Terms and Conditions and in any further agreements on behalf of YourAudio, are also stipulated on behalf of intermediaries and other third parties engaged by YourAudio. |
| 1.4 | Deviations from these Terms and Conditions can only be agreed in writing and only apply to the specific agreement to which the deviations relate. |
| 1.5 | If there is uncertainty about the interpretation of one or more provisions of these Terms and Conditions, the interpretation must be made ‘in the spirit’ of these provisions. |
| 1.6 | If a situation arises between the parties that is not regulated in these Terms and Conditions, this situation must be assessed in accordance with the spirit of these Terms and Conditions. |
| 1.7 | The applicability of any purchasing or other terms and conditions of the Customer is expressly rejected, unless the parties expressly agree otherwise in writing. |
| 1.8 | If one or more provisions in these Terms and Conditions are wholly or partially null and void or are annulled at any time, the remainder of these Terms and Conditions will remain fully applicable. YourAudio and the Customer will then enter into consultation in order to agree on new provisions to replace the void or annulled provisions, whereby the purpose and scope of the original provisions are taken into account as much as possible. |
| 1.9 | In the event that a provision of these Terms and Conditions is not in accordance with Dutch consumer legislation or, on the other hand, with mandatory law, this legislation will take precedence, without prejudice to the applicability of the other provisions. |
| 1.10 | In addition to these Terms and Conditions, additional terms and conditions may apply to certain products or services if expressly stated. |
| 1.11 | In the event that these Terms and Conditions and the Agreement contain conflicting provisions, the terms and conditions included in the Agreement will apply. |
| Article 2. Offers / agreements |
| 2.1 | Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the Customer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the Terms and Conditions can be viewed at YourAudio and they will be sent free of charge as soon as possible at the Customer’s request. |
| 2.2 | If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these Terms and Conditions can be made available to the Customer electronically in such a way that this data can be easily accessed by the Customer. can be stored electronically and sustainably. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the Conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the Customer. |
| 2.3 | All offers from YourAudio are without obligation and while supplies last. YourAudio expressly reserves the right to change prices, especially when this is necessary based on (legal) regulations. |
| 2.4 | An agreement is only concluded after acceptance of the order by YourAudio. YourAudio is entitled to refuse orders with reasons or to attach special conditions to the delivery, unless expressly stated otherwise. If an order is not accepted, YourAudio will notify you within ten (10) working days of receipt of the order. |
| 2.5 | YourAudio cannot be held to its offers if the Customer should have understood, in terms of reasonableness and fairness and generally accepted views in society, that the offer or part thereof contains an obvious mistake or typo. |
| 2.6 | YourAudio can – within legal frameworks – inquire whether the Customer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, YourAudio has good reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution. |
| 2.7 | As soon as the Customer has placed an order with YourAudio, the Customer will receive an order confirmation by e-mail. On the order confirmation, the Customer will find an overview of the ordered products, including shipping costs. |
| 2.8 | YourAudio reserves the right to cancel an order without giving reasons if the order is incomplete. |
| 2.9 | Any additions and changes to the order can be made free of charge, provided that the change has been confirmed in writing by YourAudio and the order has not yet been processed. If this is not the case, YourAudio reserves the right to refuse the additions and changes or to charge additional costs. |
| 2.10 | If the Customer does not fulfill one or any of his obligations under the agreement(s) concluded with YourAudio, does not fulfill them on time or does not fulfill them properly, the Customer is legally in default. YourAudio then has the right to unilaterally terminate the agreement in whole or in part without notice of default and without judicial intervention by means of a written notice, without YourAudio being obliged to pay any compensation, without prejudice to any further rights accruing to YourAudio. |
| 2.11 | All terms stated on the Website are indicative. Therefore, no rights can be derived from the stated periods. |
| 2.12 | Verbal commitments only bind YourAudio after they have been expressly confirmed in writing. |
| 2.13 | Offers from YourAudio do not automatically apply to repeat orders. |
| 2.14 | Despite the great care with which catalogs and other e-mail communications have been compiled, YourAudio cannot accept liability for mistakenly incorrect data or prices. The Customer cannot derive any obligations from YourAudio from this. |
| Article 3. Prices |
| 3.1 | The prices stated for the products are in euros and include VAT unless stated otherwise. Shipping costs are not included in the prices stated (unless stated otherwise). See shipping and returns on the Website for shipping costs. YourAudio’s administration is, unless there is proof to the contrary, always expected to provide an accurate representation of the orders, deliveries and payments made. |
| 3.2 | Notwithstanding the previous paragraph, YourAudio may offer products with variable prices whose prices are subject to fluctuations in the financial market and over which YourAudio has no influence. This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer. |
| 3.3 | For agreed repair and assembly work, the repair and assembly rates (concerning labor and materials) applicable at the time of delivery of the goods are due. If repair is not possible or is not carried out at the request of the Customer, investigation and administration costs are due. |
| 3.4 | It is not possible to deliver products via the Webshop without VAT for European (non-Dutch) commercial Customers with a VAT number. This is only possible if the Customer orders directly from YourAudio by e-mail. |
| 3.5 | YourAudio is not responsible for any import or customs duties if the order is sent to a country other than the Netherlands. The Customer must pay these costs himself. The amount of any amount will be calculated by the customs of the country in question. |
| 3.6 | Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions. |
| 3.7 | Price increases from 3 months after the conclusion of the agreement are only permitted if:YourAudio has stipulated this and these are the result of legal regulations or provisionswhether the Customer has the authority to terminate the agreement on the day on which the price increase takes effect. |
| 3.8 | YourAudio cannot be held to price statements that are obviously incorrect, for example as a result of obvious typographical or printing errors. No rights can be derived from unlawful price information. |
| 3.9 | Further (payment/order) conditions may be imposed on the Customer’s order. When paying by bank or giro, the date of payment is the date of crediting YourAudio’s giro or bank account. |
| Article 4. Repair and installation |
| 4.1 | Repair and installation work is carried out on the basis of explicit written or electronic instructions from the Customer. |
| 4.2 | The repair/assembly work is carried out after information (drawings, etc.) has been sent to YourAudio in advance, the accuracy of which is guaranteed by the Customer. |
| 4.3 | If the Customer requires additions or changes to the agreed repair and/or installation work, this will involve additional work that can be charged separately to the Customer. |
| 4.4 | Repairs involve minimal repair costs. If it turns out that YourAudio cannot repair the device / product, the research costs will be deducted if the Customer purchases a new device / product from YourAudio. |
| Article 5. Payments |
| 5.1 | Payment can be made in (one of) the method(s) indicated during the ordering process. |
| 5.2 | Payment must in any case be made without discount or compensation within fourteen (14) days after the invoice date if it concerns deliveries within the Netherlands, and within twenty-one (21) days after the invoice date if it concerns deliveries outside the Netherlands, unless otherwise agreed in writing. |
| 5.3 | If the payment term is exceeded, the Customer will be in default from the day on which payment should have been made and will also owe default interest of 1% per month or part of a month on the outstanding amount from that day. If payment is made after a reminder from YourAudio, the Customer owes an amount of twenty-two euros and sixty-nine euro cents (€ 22.69) in administration costs and if YourAudio outsources its claim for collection, the Customer also owes the collection costs, which will be calculated in accordance with Rapport Voorwerk II , without prejudice to YourAudio’s authority to instead claim the extrajudicial collection costs actually incurred. |
| 5.4 | If the Customer is in default of any payment, YourAudio is entitled to suspend or terminate (the execution of) the relevant agreement and related agreements. |
| 5.5 | Invoices are handed over or sent upon delivery. The invoices also form the warranty certificate for the Customer. |
| 5.6 | Customer has the obligation to immediately report any inaccuracies in payment details provided or stated to YourAudio. |
| 5.7 | YourAudio offers various forms of payment, where “Secure Payment” is paramount. YourAudio recommends paying with iDEAL because it is optimally safe, easy and fast.* iDEALiDEAL is the new standard for paying on the internet.With iDEAL you can pay for your online purchases reliably, safely and easily.You pay in your trusted internet payment environment, based on specific security methods of your own bank.As an internet banker you can use iDEAL directly, without having to register.Do you have access to internet banking at Postbank, ABN AMRO, Rabobank, SNS Bank or Fortis?Then you can use iDEAL without special software, the easiest way to pay on the internet. iDEAL is just as familiar, safe and easy as internet banking. PaypalThrough Paypal we offer the option to pay via your credit card or your PayPal balance. If you choose PayPal, you can press the send order button at the end of the ordering process. The PayPal payment screen will then be displayed. In the first screen, press the Click here button . You can then enter your credit card details and pay for your order.The language of the PayPal screens is English by default.We chose PayPal because it is one of the safest companies for processing credit card payments.For orders via PayPal, we charge 3% of the order costs (you can see this on the Paypal screen under the heading handling). |
| 5.8 | Our payment methods:Payment optionsMax Order Amount (including VAT)RatePayment via iDEALNO MAXIMUMFREEPay it ForwardNO MAXIMUMFREEPayPalNO MAXIMUM3% * including shipping, handling and other costs. If you would like to order and pay in a different way, please contact us before placing the order. For more information email: info@YourAudio.eu |
| Article 6. Delivery |
| 6.1 | YourAudio will exercise the utmost care when receiving and executing orders for products. |
| 6.2 | If delivery of an ordered product proves to be impossible, YourAudio will make every effort to make a replacement item available. No later than upon delivery, it will be stated in a clear and understandable manner that a replacement item will be delivered. In this case, the costs of return shipping will be borne by YourAudio if the right of withdrawal is invoked. |
| 6.3 | The risk regarding the products passes to the Customer at the time of delivery. |
| 6.4 | YourAudio is not liable for any damage caused by the Customer or third parties during or as a result of delivery, unless it proves that the damage is the result of gross negligence, gross negligence or intent on the part of YourAudio. |
| 6.5 | The final delivery period is 30 days after placing the order/receipt of payment, except insofar as the delay cannot be attributed to YourAudio. When ordering products to be delivered by YourAudio, the place of delivery must be described as accurately as possible. Unless otherwise agreed, delivery will be made to the address that the Customer has provided to YourAudio. |
| 6.6 | Shipping will be processed within 48 hours (if in stock), otherwise 3 days. Exceptions to this are possible and partly depend on the availability of the item in question. This is clearly indicated on the Website. |
| 6.7 | The stated delivery time is only an indication and is never a strict deadline. YourAudio may provide further information regarding delivery times on the Website or make it known in some other way. Such information is only indicative. |
| 6.8 | YourAudio is not responsible for any delays that occur in delivery by TNT or Courier Service or any other carrier engaged by YourAudio. When shipping to addresses outside the Netherlands, longer transport times must be taken into account. |
| 6.9 | If delivery is delayed due to (temporary) out of stock or for other reasons, or if an order cannot be fulfilled or can only be partially fulfilled, the Customer will be notified of this no later than thirty (30) days after he has placed the order. In that case, the customer has the right to cancel the order without costs. In that case, YourAudio will arrange for a refund. |
| 6.10 | Deviations in color, type, text and/or price changes are reserved. In case of major deviations in model, color and price, the Customer will be informed in advance. The customer then has the option to terminate the purchase agreement. |
| 6.11 | Repair and installation orders will be carried out as soon as possible after receipt of a written/electronic order from the Customer. |
| Article 7. Retention of title and waiver of rights |
| 7.1 | The right of ownership of delivered products will only be transferred if the Customer has paid all that he owes to YourAudio under any agreement. The risk regarding the products passes to the Customer at the time of delivery. |
| 7.2 | If the item sold has been delivered but not yet paid for, the Customer may not make it available to third parties under any title or name whatsoever . This includes the (partial) transfer of products in ownership, (collateral) collateral or non-possessory property. |
| 7.3 | In the event of loss, theft, seizure, etc. of the sold item, the Customer is obliged to report this to YourAudio within 24 hours of discovery, as long as full payment has not been made. |
| 7.4 | By the simple fact of non-compliance or violation of the provisions of this article, the Customer will immediately forfeit a fine up to an amount equal to the purchase price. |
| 7.5 | Paragraph 2 does not apply if the Customer operates a business where the purpose of the delivered product is to sell. |
| 7.6 | If the Customer has surrendered an item in the context of a warranty claim or a repair or assembly order and has not collected the item in question within three months after the issued item or a replacement item has (again) become available to him, or he has refused to pay the (cash on delivery) costs and the goods have therefore not been delivered to him, he is deemed to have renounced that good for the benefit of YourAudio and he indemnifies YourAudio against all claims (from third parties) in this regard, unless the Customer proves that he was prevented from collecting or accepting the item due to a shortcoming not attributable to him. |
| Article 8. Complaints |
| 8.1 | Customer has the obligation to inspect the delivered products immediately upon receipt. The Customer must report any defects to YourAudio in writing and with reasons no later than fourteen (14) days after discovery. |
| 8.2 | Minor deviations in the quality of the delivered products, which are technically unavoidable or generally permitted in trade, cannot constitute grounds for complaints or for termination of the agreement. |
| 8.3 | If it has been demonstrated that the products do not comply with the agreement, YourAudio has the choice to replace the products in question with new products upon return or to refund the invoice price plus shipping costs paid for shipping them. |
| Article 9. Right of withdrawal |
| 9.1 | When purchasing products, the Consumer has a reflection period and the option to terminate the agreement without giving reasons during 30 (thirty) working days. This period starts on the day after receipt of the product by or on behalf of the Consumer. |
| 9.2 | During this period, the Consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to YourAudio with all accessories supplied and – if reasonably possible – in the original condition and packaging, in accordance with the reasonable and clear instructions provided by YourAudio. |
| 9.3 | If the Consumer exercises his right of withdrawal, a maximum of the costs of return will be borne by him. |
| 9.4 | If the Consumer has paid an amount, YourAudio will refund this amount as soon as possible, but no later than 30 days after the return or cancellation. |
| 9.5 | If the Consumer does not have a right of withdrawal, this can only be excluded by YourAudio if YourAudio has clearly stated this in the offer, at least in time before concluding the agreement. |
| 9.6 | YourAudio reserves the right to refuse returned products (within or outside the withdrawal period of thirty (30) working days) or to credit only part of the paid amount if it is suspected that the item has been used or has been damaged by the Customer. damaged. |
| 9.7 | When requesting a return, YourAudio must be notified in advance by e-mail of the Customer’s name and the order number under which the item was delivered. YourAudio will then provide the return address to the Customer. Unregistered returns will not be processed. |
| 9.8 | Unpaid returns will not be accepted. |
| 9.8 | Excluded from the right of withdrawal are products:that have been created by YourAudio in accordance with the Consumer’s specifications;that are clearly personal in nature;which by their nature cannot be returned;that can spoil or age quickly;the price of which is dependent on fluctuations in the financial market over which YourAudio has no influence;for audio and video recordings and computer software of which the Consumer has broken the seal;repairs of items offered by the consumer. |
| Article 10. Communication |
| 10.1 | The Customer and YourAudio expressly agree that a valid agreement is concluded by using electronic forms of communication as soon as the conditions in Article 2 have been met. In particular, the absence of a normal signature does not affect the binding force of the offer and its acceptance. YourAudio’s electronic files will serve as presumption of evidence to the extent permitted by law. |
| 10.2 | For misunderstandings, mutilations, delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between the Customer and YourAudio, or between YourAudio and third parties, insofar as they relate to the relationship between the Customer and YourAudio, YourAudio is not liable, unless and insofar as there is intent or gross negligence on the part of YourAudio. |
| 10.3 | YourAudio corresponds with a Customer by e-mail to the e-mail address provided by the Customer and is not obliged to use other means of communication in the normal course of business. |
| 10.4 | Due to the dependence on the Internet and given its uncertain and sometimes unstable nature, the YourAudio Website may not always be accessible. YourAudio is never liable for this. |
| Article 11. Force majeure |
| 11.1 | Without prejudice to its other rights, YourAudio has the right, in the event of force majeure, to suspend the execution of the order, at its own discretion, or to terminate the agreement without judicial intervention, by notifying the Customer in writing and without that YourAudio is obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness. |
| 11.2 | In these Terms and Conditions, force majeure is defined as, in addition to what is understood in that area in law and case law, all external causes, foreseen or unforeseen, over which YourAudio has no influence, but as a result of which YourAudio is unable to fulfill its obligations. . This includes strikes in YourAudio’s company. Force majeure also includes disruptions in a (telecommunications) network or connection or communication systems used and/or the unavailability of the website at any time. |
| 11.3 | Parties may suspend the obligations under the agreement during the period that the force majeure continues. If this period lasts longer than two months, either party is entitled to terminate the agreement, without obligation to compensate the other party for damages. |
| 11.4 | Insofar as YourAudio has already partially fulfilled its obligations under the agreement at the time of the occurrence of force majeure or will be able to fulfill them, and independent value is attributed to the fulfilled or to be fulfilled part, YourAudio is entitled to the part already fulfilled or to be fulfilled. to be invoiced separately. The Customer is obliged to pay this invoice as if it were a separate agreement. |
| Article 12. Warranty provisions |
| 12.1 | YourAudio guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer. |
| 12.2 | The following warranties apply to products supplied by YourAudio: Audio Equipment and Sound Panels 3 Year Warranty, Amplifiers 1 Year Warranty. The factory warranty for most products is 1 to 2 years and is stated by the manufacturer. |
| 12.3 | A request for the granting of a warranty will only be processed by YourAudio if this request is submitted within the applicable warranty period. This request must also be reported in writing within 14 days after the shortcoming has been discovered or could reasonably have been discovered. Products must be returned in consultation with YourAudio and in the original packaging. |
| 12.4 | The guarantee is only granted upon presentation of the original invoice issued by YourAudio to the Customer. |
| 12.5 | Any right to warranty expires if:Changes or repairs have been made to the delivered products by or on behalf of the Customer without YourAudio’s permission.There is careless or improper use of the delivered item, which includes failure to perform prescribed or normal maintenance.The delivered item is used for purposes other than its intended use. This also includes professional use. Professional use is understood to mean all use for the purpose of professional practice, frequent use or use for commercial purposes (e.g. association, sales stand or stall).Professional use is permitted and the item is guaranteed to function properly if ‘suitable for professional use’ (or similar description) is expressly described on the purchase invoice. |
| 12.6 | The costs for changes to or repairs to the delivered products that have been carried out by or on behalf of the Customer without YourAudio’s prior written permission will never be borne by YourAudio. |
| 12.7 | Excluded from the warranty are shipping and cash on delivery costs for sending the item. This applies from YourAudio to the Customer as well as from the Customer’s address to YourAudio. |
| 12.8 | Excluded from the aforementioned warranty are repair and installation work on items offered for repair by the Customer. With regard to repair and installation work to be carried out by YourAudio, YourAudio guarantees that the relevant work will be carried out to the best of its ability. |
| 12.9 | If complaints from the Customer are found to be well-founded by YourAudio, YourAudio will, at its option, either replace the delivered products free of charge or make a written arrangement with the Customer regarding compensation, on the understanding that YourAudio’s liability and therefore the amount of compensation is always limited. up to a maximum of the invoice amount of the relevant products, or (at YourAudio’s discretion) up to the maximum amount covered in the relevant case by YourAudio’s liability insurance. This is without prejudice to the provisions of Article 13 regarding liability. |
| 12.10 | If the Customer is a consumer, the aforementioned members do not affect the rights and claims that the Customer can assert towards YourAudio in connection with a shortcoming in the fulfillment of YourAudio’s obligations under the law and/or the agreement on distance. |
| 12.11 | YourAudio may include links on the Website to other internet sites that may be interesting or informative for the visitor. Such links are purely informational. YourAudio is not responsible for the content of the website to which reference is made or the use that may be made of it. |
| Article 13. Liability |
| 13.1 | YourAudio is only liable for direct damage to the Customer or third parties if and insofar as the damage is the direct and immediate consequence of the execution of the agreement by YourAudio or if it is at YourAudio’s risk under mandatory legal provisions. |
| 13.2 | YourAudio’s liability in accordance with the previous paragraph is limited to a maximum of the purchase price of the delivered item/service provided, unless the damage is the result of gross negligence, gross negligence or intent on the part of YourAudio. |
| 13.3 | YourAudio is not liable for deviations in prices, images and texts from the data included in YourAudio catalogs or other documentation. |
| 13.4 | Customer indemnifies YourAudio against claims of any kind against YourAudio from a third party who claims to have suffered damage as a result of an item that Customer has ordered from YourAudio, unless Customer proves that YourAudio is liable for that damage under mandatory law. |
| 13.5 | YourAudio’s liability is in any case always limited to the amount of the payment from its insurer, as the case may be. |
| 13.6 | Under no circumstances will YourAudio be liable for any form of indirect damage, including business damage and consequential damage, even if YourAudio has been informed of a possible occurrence of such indirect damage. |
| 13.7 | The limitation of liability as determined in this article applies equally to employees, employees and all other persons used by YourAudio for the execution of the agreement. |
| 13.8 | If the Customer is a consumer and a specific paragraph of this article can be regarded as unreasonably onerous or is otherwise contrary to mandatory (consumer) law, it will not apply. |
| Article 14. Intellectual and industrial property rights |
| 14.1 | The Customer must fully and unconditionally respect all intellectual and industrial property rights that apply to the products supplied by YourAudio. |
| 14.2 | YourAudio does not guarantee that the products delivered to the Customer do not infringe any (unwritten) intellectual and/or industrial property rights of third parties. |
| 14.3 | The Customer expressly acknowledges that all intellectual property rights to displayed information, communications or other expressions relating to the products and/or relating to the Website belong to YourAudio, its suppliers or other rights holders. |
| 14.4 | The Customer is not permitted to use, including making changes, the intellectual property rights as described in this article, such as reproduction, without the express prior written permission of YourAudio, its suppliers or other rights holders, unless it concerns purely private use in relation to the product itself. |
| Article 15. Personal data |
| 15.1 | Personal data is stored in YourAudio’s customer system to process orders. |
| 15.2 | Customer has the right at any time to ask YourAudio what data is present in the database and to change it. YourAudio cannot guarantee the security of the Customer’s personal data transmitted via the Internet, as there is a possibility that this personal data could be intercepted. YourAudio cannot be held liable for this in any way. |
| 15.3 | If the Customer registers on the YourAudio Website, the Customer undertakes to provide the correct information. Passing on false information is against the terms and conditions on the Website. Failure to provide data requested during the order and necessary for processing and shipping the order, issuing invoices and initiating the warranty will lead to cancellation of the order. This is without prejudice to YourAudio’s right to compensation. |
| 15.4 | If the Customer consents to the processing of his data for easy processing of new orders and to be able to hear offers and other commercial communications that YourAudio deems useful for the Customer, his data will be included in a central file of YourAudio and will be used for this purpose. . Only YourAudio can send Customer e-mail in the context of promotional activities, insofar as Customer consents. The Customer can at any time revoke his consent or registration for, for example, the newsletter. You can unsubscribe online via email. |
| Article 16. Complaints |
| 16.1 | Complaints must be reported by e-mail to YourAudio with a clear explanation of the complaint. YourAudio will then reasonably try to find a solution together with the Customer. The points mentioned in Articles 8 and 9 also apply to exchange/replacement. |
| 16.2 | YourAudio has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure. |
| 16.3 | Complaints about the execution of the agreement must be submitted to YourAudio within a reasonable time, fully and clearly described, after the Customer has discovered the defects. |
| 16.4 | Complaints submitted to YourAudio will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, YourAudio will respond within 14 days with an acknowledgment of receipt and an indication of when the Customer can expect a more detailed response. |
| Article 17. Dutch law and competent court |
| 17.1 | Every agreement concluded by YourAudio is exclusively governed by Dutch law. |
| 17.2 | All disputes between YourAudio and the Customer that may arise and for which a solution cannot be reached by mutual agreement, will be submitted to the competent court by law. |
| 17.3 | The aforementioned provisions also apply if an agreement is fully or partially executed abroad or if the party involved in the legal relationship is domiciled there. The possible applicability of the Vienna Sales Convention is expressly excluded. |
| Article 18. Location and changes to conditions |
| 18.1 | These Terms and Conditions have been filed with the Chamber of Commerce in Dordrecht under number 24427993 and will be sent by us free of charge upon request. These conditions can also be downloaded from www.YourAudio.eu. |
| 18.2 | The most recently filed version or the version that applied at the time the legal relationship with the Customer was established always applies. |
| 18.2 | The Dutch text of these general terms and conditions always determines their interpretation. |
| Article 19. Identity of YourAudio |
| 19.1 | Your Added Value, with the trade name YourAudio, is located at Einsteinstraat 8, 3316 GG Dordrecht. Available on working days from 8:30 AM to 6:00 PM on telephone number +31-26-3736294 or at info@YourAudio.eu . Chamber of Commerce number: 24427993 VAT identification number: NL002033739B31 |
